Logging in

First time using Universal Learning Portal? Install it from the App Store (iOS) or Google Play (Android), then tap the Jolly Monitor icon on your phone to open it. In the stores and on your phone, the app is called Jolly Monitor.

When the app opens, you’ll see the Login screen. Sign in to start working.

What you’ll need

• Your phone number or email registered for the app.
• Your password or PIN.

If you don’t have these, contact the person who set up your account.

Steps

1. In Phone or Email, type your registered phone number or email address.
2. In Password or PIN, type your password or PIN.
3. Tap the yellow Login button.

The app syncs your data. If required tutorials are pending, it opens Tutorials first; otherwise it takes you to the home screen. See Tutorials and your certificate for guided practice and language settings. The first sign-in needs an internet connection. After that, the app works offline. You will need an internet connection again later to sync back to the server.

The three-dot menu at the top right of the Login screen has Settings, where you can change the app language before you sign in, and Help & Support.

If the app does not sign you in

The app shows a red message under the fields. It tells you what to check:

• Please enter your phone number or email or Please enter your password or PIN: one of the fields is empty.
• Check your phone number or email and try again. No account uses that phone number or email. Check for typing mistakes, or use the one you were registered with.
• Check your phone number/email and password/PIN, then try again. The account exists, but the password or PIN is wrong.
• Check your internet connection and try again. If you are connected, the service may be temporarily unavailable. The phone could not reach the server. Connect to Wi-Fi or mobile data and try again.

Trouble signing in?

• Double-check that you typed the phone number or email exactly as it was registered (no spaces, no extra characters).
• Passwords are case-sensitive.
• If you still can’t sign in, contact us at simeon@jollytechnologies.co.uk.

Forgot your password?

If your account has an email address, you can ask for a link to choose a new password:

1. On the Login screen, tap Forgot your password? under the Login button. If you already typed your email in Phone or Email, it is filled in for you.
2. On Reset password, type your email in Email and tap Send me a link.
3. The app shows Check your email. Tap OK to go back to the Login screen.
4. Open the email Universal Learning Portal: choose a new password and tap Set your password. The link works for 3 days.
5. Choose your new password, then sign in to the app with your email and the new password.

The app gives the same answer whether or not the email belongs to an account, so if no email arrives, check the address and your spam folder. If you sign in with a phone number and have no email on your account, ask the person who set up your account for a new password.

After a password change

If the app asks you to sign in again because your password changed, use the same account with the updated password. That recovery flow preserves pending work; sync it after signing back in. Keep the app installed and contact support if you cannot regain access. See account help.

Next: Your home screen